Terms of service

Last updated: 2026

OVERVIEW

This website www.saerhaus.com.au (“Website”) is operated by SAER HAUS® Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to SAER HAUS® Pty Ltd.
By accessing our Website or purchasing SAER HAUS products (“Products”) from us, you engage in our services (“Service”) and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our Products to you.

1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have permission from a parent or legal guardian to use this site.
You may not use our Products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction, including intellectual property laws.

You can only place orders on our Website for private and domestic purposes. You cannot place orders for commercial purposes.
Any breach of these Terms may result in termination of access to our services.

2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone or reject any order you place for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or the Products sold via this Website without express written permission from us.
Credit card and payment information is always encrypted during transfer over networks.

3 — ACCURACY OF INFORMATION

We are not responsible if information on this Website is inaccurate, incomplete, or not current.
Content is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this Website is at your own risk.
We reserve the right to modify content at any time without notice or obligation to update information.

4 — PRICING & MODIFICATIONS

All purchases made via our Website are transacted in Australian dollars.

Prices are exclusive of delivery charges.

Prices for our Products are subject to change without notice.

We reserve the right to correct any pricing errors displayed on our Website as a result of computer malfunction, human error or other reason. If you have placed an order for a Product with an incorrect price, we will notify you of the pricing error and you may elect not to purchase any Products where the price has been corrected.
We reserve the right to modify or discontinue any Product or Service at any time without notice.
We shall not be liable for any price change, suspension, or discontinuation of any Products or the Service.

5 – PROMOTIONS & DISCOUNTS

From time to time, SAER HAUS® may offer promotions and discounts across selected or all products.

Unless otherwise stated, promotions are available for a limited time only and may be modified or withdrawn at any time without notice.

Only one promotion or discount may be applied per order. Promotions cannot be used in conjunction with any other offer.

Welcome offers (including first-order discounts) are issued to new customers and are valid for single use only.

All discounts are applied at checkout or via a valid promotional code, where applicable.

SAER HAUS® reserves the right to modify or cancel any promotion at its discretion

6 — PRODUCTS & AVAILABILITY

Certain Products may be available exclusively online and in limited quantities.
All Products are subject to our Returns Policy found here.
We make every effort to display products accurately, but we cannot guarantee that images on our Website exactly represent actual products or their packaging.

Colours and details of Products may vary due to screen settings on your computer or mobile device.
We reserve the right to limit or discontinue products at our discretion.

7 — ORDERS & BILLING

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

a) Suspected fraud;

b) Suspected intention to re-sell Products for commercial purposes;

c )Incorrect pricing or Product information; or

d) Stock availability;

If an order is cancelled after payment, a full refund will be issued, if the order has not yet been shipped.
You agree to provide current, complete, and accurate purchase information for all orders.

We accept payments through Mastercard, Visa, American Express, Apple Pay, Zip, Paypal, Klarna and Afterpay.

Depending on your payment method, you may incur additional fees and exchange rates charged by your credit card provider. We will not be responsible for the exchange rates, bank fees or associated costs incurred as a result of your purchases from our Website.

By selecting a third-party payment provider (such as PayPal, Afterpay, Klarna, or Zip), you agree to be bound by their respective terms and conditions. We are not responsible for the policies, fees, or practices of these third-party providers.

For more information, please refer to the relevant provider terms:

Visa: https://www.visa.com.au/
Mastercard: https://www.mastercard.com.au/
American Express: https://www.americanexpress.com/
PayPal: https://www.paypal.com/
Afterpay: https://www.afterpay.com/
Klarna: https://www.klarna.com/
Zip: https://zip.co/

All payments must be completed at the time of purchase. Orders will not be processed until payment has been successfully received.

8 — DELIVERY & SHIPPING

Delivery charges are calculated at checkout based on your location, order size, and selected shipping method.

From time to time, we may offer promotions that waive or reduce delivery charges. These promotions will be subject to specific terms and conditions and may be withdrawn at any time without notice.

We currently ship Australia-wide and to selected international destinations. Shipping availability, estimated delivery times, and applicable rates will be displayed at checkout.

For international orders, you acknowledge and agree that additional import duties, taxes, customs fees, or other charges may apply. These charges are determined by the destination country and are the sole responsibility of the customer.

SAER HAUS® Pty Ltd is not responsible for any delays caused by customs clearance processes or unpaid duties and taxes.

9 — THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links via our Website which we do not control.

Inclusion of any hyperlinks to third-party websites does not imply our approval or endorsement of those third parties, their websites or their business or activities.
We are not responsible for third-party content, websites, or services. Use of third-party tools is at your own risk.

10 — USER SUBMISSIONS

By submitting any comments, feedback, or submissions (“Content”) to or regarding our Website, Products or Services, you guarantee that:

you are the sole owner author and owner of the intellectual property rights in the Content you provide;
all moral rights that you may have in the Content have been waived by you voluntarily;
all Content you provide is accurate;
any Content you provide may be used by SAER HAUS® without restriction or obligation to compensate you;
your Content will not violate any third-party rights or contain unlawful, inaccurate, false, misleading, abusive, or malicious content or contravene these Terms of Service;
your Content will not infringe any other party’s trade mark, copyright or patent or privacy.
your Content will not contain any potentially damaging computer files or programs such as viruses.

By providing Content, you grant SAER HAUS a worldwide, perpetual, irrevocable, sublicenseable, fully-paid and royalty free licence to use, copy, delete, modify or exploit in any manner such Content.

SAER HAUS reserves the right to:

(a) alter, condense, remove or withhold publication of any Content to our Website or that SAER HAUS deems to violate its content guidelines or any of the Terms of Service;

(b) remove or refuse to post any Content you submit to the extent permitted by law.

11 — PERSONAL INFORMATION

By using our Website you accept and agree to our Privacy Policy.

Your submission of personal information will be used in accordance with our Privacy Policy to process your order and inform you about our Products and Services.
Please review our Privacy Policy here: (add link to privacy policy)

12 — ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, including after an order has been placed.

13 — PROHIBITED USES

You are prohibited from using this Website or its content for unlawful purposes, to violate intellectual property rights, to transmit malicious code, or to interfere with the security of the Service.
Violation may result in termination of access.

14 — REWARDS & LOYALTY PROGRAM

SAER HAUS® may offer rewards, points, or loyalty programs from time to time.
Participation in any rewards program is optional and subject to additional terms and conditions which will be provided at the time of launch.

We reserve the right to:

(a) Modify, suspend, or cancel the rewards program at any time;
(b) Change earning rates, redemption values, or eligibility at any time; or
(c) Cancel points or rewards if misuse or fraud is suspected.

Points have no cash value and cannot be exchanged for cash unless expressly stated.

15 – INTELLECTUAL PROPERTY

The copyright in the information and images on this Website is owned by SAER HAUS unless indicated otherwise. This Website or any portion thereof may not be reproduced, sold copied or exploited in any way except where necessary for viewing this Website on your internet browser or as otherwise authorised by in writing by SAER HAUS or by law.

SAER HAUS® trade marks and logos are the property of SAER HAUS and the use or reproduction of SAER HAUS trade marks is strictly prohibited unless specifically authorised by SAER HAUS in writing.

Other content appearing on the Website including trade marks, logos, graphics, images and text is the property of their respective owners and is protected by intellectual property laws.

16 — DISCLAIMER & LIMITATION OF LIABILITY

Our services and products are provided “as is” and “as available”, to the fullest extent permitted by law.
SAER HAUS® is not liable to you or any third-parties for any indirect, incidental, or consequential damages arising from use of the Website, Service or Products, including any viruses alleged to be derived from our Website or your reliance on information, representations or omissions (whether negligent or otherwise) contained on the Website.
Nothing in these Terms excludes your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

17 — INDEMNIFICATION

You agree to indemnify and hold harmless SAER HAUS® and its affiliates from any Claim arising from your breach of these Terms or misuse of the Website or Service.

In these Terms of Service “Claim(s)” means all and any claims, actions, disputes, demands, proceedings, interest, costs, loss, expenses, damages, and debts and liabilities of any kind (including prospective or contingent) of whatever nature and however arising (whether wilfully or otherwise and whether for fundamental or non-fundamental breach of contract, in tort (including negligence) or for breach of any statutory provision) .

18 — SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

19 — TERMINATION

We may terminate or suspend access to the Service at any time if these Terms are breached.
Termination does not affect any rights or obligations incurred prior to termination.

20 — GOVERNING LAW

These Terms are governed by the laws of Victoria Australia and such other laws applicable in the country where you are resident (as applicable). Disputes will be subject to the jurisdiction of Australian courts.

CONTACT INFORMATION : support@saerhaus.com